Here we have gathered general information concerning what is covered by the agreement between us as your landlord and you as our customer/tenant.
Most of the things regarding operation and maintenance are specified in your rental agreement, which also includes information on who is responsible for what.
BIf you need detailed information about the division of responsibilities and the boundaries for your particular building or facility, e.g. in conjunction with the modification of premises or a rental agreement issue, please contact your customer account manager, who can be found under My building.
If you’re a customer and use premises at Chalmers, you can find information about rental agreements and specific areas of responsibility in the brochure (under development).
Our responsibility
This can vary from building to building, but as the property owner and your landlord we are usually responsible for:
- External maintenance and management of the building
- Maintenance and operation of basic utilities
- Cleaning of common areas
- Care of the outdoor environment surrounding the building and around campus
External maintenance includes the roof, exterior walls, windows and entrances and also include e.g. window replacements, roof repainting and so forth. Maintenance and operation of basic utilities includes water, heating, ventilation, lifts and electricity.
Care of the outdoor environment around the building and campus includes lighting, snow removal and gritting, plants and greenery, and landscaping etc. We have contracts with a number of suppliers for these works. Please contact us with any questions or concerns about the management of your building.
The term operation refers to measures that concern the upkeep of a building’s functionality with regard to wear and the age of the building. This includes the supply of fluids, supervision and care. Maintenance includes measures aimed at maintaining or restoring the functionality of a property to its original level. We manage both incidental maintenance (if something breaks and must be repaired) and planned maintenance (preventive, such as re-painting windows or replacing roofs).
Your responsibility
Here too, things may vary slightly in different buildings and premises, but as a general rule the customer/tenant is responsible during the rental period for:
- Upkeep of surface coatings in the premises.
- Maintenance and replacement of operations-related modifications, including non-fitted white goods.
- Care and upkeep of the premises including floor cleaning (including polishing)
- Damage due to negligence and damage inside the premises
- Replacement of light sources; replenishment of paper and soap etc.
- Restoration when moving out
Waste and waste sorting
Waste and waste sorting is an important sustainability issue and we strive to minimize waste from our operations and those of our customers. Waste sorting can be carried out in all of our buildings and premises and it’s our joint responsibility to follow the rules and ensure correct sorting. Remember; it’s always your responsibility to ensure your bulky waste is shipped for recycling. If you have any suggestions for improvements that can make our joint environmental work even better, please let us know. Read more about our sustainability work here.
Common/public areas
Placing or storing bicycles, goods or other items in common, public areas such as corridors and stairwells etc. is prohibited, not least for fire safety reasons! In the event of a fire, the building must be capable of rapid evacuation and there must be good access for the fire and rescue service. If you share the building with other tenants, it’s particularly important that you respect common areas such as corridors.
Security
We work systematically with fire protection and are responsible for making sure that our buildings comply with the requirements of the authorities. The division of responsibility between the landlord and the tenant regarding fire protection is specified in the rental agreement. Remember not to block stairwells and other common areas; in the event of a fire, the building must be capable of rapid evacuation and there must be good access for the fire and rescue service. Go to the Customer Portal.